Medication Dispensing Service technical support

Simplify your medication regimen with Philips Medication Dispensing Service. Our program makes it easy, and if you need help, we’re always here to assist you. 

How to use your Medication Dispensing Service

Here’s where you’ll find step-by-step guidance for setting up and using your medication dispenser. 



Learn where to set up your dispenser and how to connect it.


Loading medication

Once you have your doses ready to go, learn how to load the dispenser. Read how to load medication


Organizing medications

Here’s how to plan your medication regimen and dose out your medications. 


Changing medication

Here’s what to do if you have to change medication that’s already in the dispenser. Read how to change medication or review medication.

Troubleshooting tools

If you are experiencing a technical issue with your Lifeline Medication Dispensing Service, the information here can help you identify the problem and find a solution.


Lost medication schedule

If you’ve lost your medication schedule, here’s how to reschedule it. View how to reschedule your machine.


Machine error: service message

If you’re getting a “machine error: service” message, it could be caused by one of the following three issues.

Modem error

View how to fix a modem error.


Display messages

Here’s how to interpret messages that may appear on your dispenser’s display screen.            

Depleted battery

View how to fix a depleted battery.