Remote Patient Monitoring (RPM)

Why Should You Use Remote Patient Monitoring?

Remote patient monitoring utilizes the combination of care managers who monitor and collect medical and health data from patients along with digital technologies for the purpose of improving health outcomes.

Using digital technologies, care managers can collect a wide range of health data from patients enrolled on monitoring programs, including vital signs like heart rate, blood pressure, weight, blood sugar, blood oxygen levels, and even electrocardiograms.

A care manager who is providing remote patient monitoring can proactively identify emerging issues before they become larger complications and can provide immediate interventions which leads to improved outcome measures, reduced hospitalizations, and reduced emergency room visits.

Our specialized monitoring center is both CARF and AAS certified:


Accredited service providers enjoy international recognition for their commitment to excellence. Third-party payers, governmental agencies, and the public at-large recognize CARF accreditation as a demonstration of accountability and conformance to internationally accepted standards that promote excellence in services. The value of CARF accreditation is more than a certificate hanging on the wall. CARF accreditation is evidence that your organization strives to improve efficiency, fiscal health, and service delivery -- creating a foundation for consumer satisfaction.


Accreditation validates service delivery programs that are performing according to nationally recognized standards.  AAS certification increases the visibility and credibility of accredited programs and provides criteria for systematic, ongoing self-evaluation.  People in life-threatening and other crises who obtain service from AAS accredited programs are assured that staff has seriously examined their commitment to provide service according to recognized standards.

When is Remote Patient Monitoring appropriate?

Remote patient monitoring is most valuable for patients with one or more chronic condition, such as coronary artery disease, diabetes, asthma, hypertension, congestive heart failure, and chronic obstructive pulmonary disease. In addition to monitoring biometric readings for these patients and intervening when necessary, care managers can:

  • Provide education to help patients understand their co-occuring diseases and how best to manage their conditions.
  • Evaluate patients’ medication compliance, including whether a patient has filled a prescription on time or is taking a drug as prescribed.
  • Help identify a connection between the onset of symptoms and a newly prescribed drug.
  • Assist clinicians with monitoring a patient’s treatment plan.
  • Educate patients to better manage their overall health.
  • Work with patients to get the most from their home health visits.

Our Solution

Research reports that by 2020, it is expected that half of the US population will suffer from a chronic disease and that the management of these conditions will represent 80% of health care spending including indirect costs.

An ehealth program provides educational tools that are designed to promote wellness in a way that positively controls and manages chronic health conditions. Parallax Health Management offers the ultimate monitoring and managing answer with increased patient interaction and better preventative care. From diabetes to COPD management, Parallax Health Management can have a positive impact and access for those with chronic diseases to a powerful remote chronic disease management tool.

Parallax Health Management offers remote monitoring solutions to support disease management and provide better care options for chronic conditions such as:

  • CHF
  • COPD
  • Diabetes
  • Behavioral Health Issues
About our Monitoring Center

Our Mission

Providing innovative solutions to complex problems, we work with community partners to build a safe, strong, and healthy Arizona.
We are your community hotline.

Our Vision

To be a health care provider nationally recognized for its pursuit of excellence and innovation in the application of systems theory to the disciplines of family systems therapy, suicide prevention, crisis/trauma services, community development, organizational management, and systems training.

Our Philosophy

Parallax Health Management, believes in the intrinsic value and goodness of the individual, family, and the community. We affirm the power of healthy families and communities as the foundation of positive change. Behavioral health and wellness are a function of healthy relationships in families and communities.

Our History

We have been a part of the Maricopa county community for over 20 years. Callers to our hotlines have been greeted by a live person 24 hours a day, 365 days a year, since our beginning. To better serve the needs of our community, we have expanded our expertise to include specialized sexual assault hotlines in addition to our suicide lines.

Our Staff

Our hotline staff is entirely comprised of degreed, professional clinicians, the majority of whom hold a Master’s Degree in the behavioral/mental health field. They are experienced, knowledgeable, and caring and truly invested in the strengthening of our community.

Our Agency

Parallax Health a exclusive affiliate of La Frontera Arizona INC; EMPACT – Suicide Prevention Center for Arizona. In addition to our hotlines, we provide mobile crisis intervention teams, out-patient counseling, psychiatric services, substance abuse programs, and an array of support groups, including survivors of suicide, facilitated by specialized clinicians.


Our Call Center is honored to be the only hotline and agency in Arizona certified by both CARF and the American Association of Suicidology (AAS).


98% of callers report improvement over the duration of the call. They are safer, more hopeful, better informed of options, deescalated, and have a plan for therapeutic action after the call.


Our average speed to answer is 6 seconds (one ring). Industry standard is 25 seconds or less.

  • 17 degreed clinicians for the Hotlines, 10 staff for Referral & Information (non-clinical)
  • 24/7/365 for the last 25 years.
  • Established relationships with our community, local universities, local tribes, and emergency services (Fire/PD).
  • Outcomes exceeding national standards. (Speed to answer, call abandonment)
  • We answer nearly 40,000 calls per year.
  • Our staff are all degreed Bachelor- and Master-level clinicians.
  • We provide 4,000 clinical intervention annually directly with the individual in crisis.
  • 45% of calls involve suicide as the primary issue.
  • Over 97% of our callers report improvement by the end of their 1st call to our hotline.
  • Among our 16 hotlines, we have individual lines specific to suicide prevention and crisis intervention, victims of sexual assault and/or domestic violence, military service members and veterans, local Native American tribes, LGBTQ youth, and university students.
  • We are the Arizona division for 3 national hotlines (RAINN, 1-800-SUICIDE, and the National Suicide Prevention Hotline).



QOLPOM® Hub Kits include clinical grade wireless medical devices talking to the QOLPOM® Hub tablet.  The tablet transmits biometric data, videoconferencing and surveys to the FDA approved MyHealthPoint Remote Monitoring Platform powered by Entra Health Systems LLC. 

QOLPOM® Hub Kits are all-inclusive managed services that include everything you need to get started with remote monitoring for one low price.  QOLPOM® Hub Kits include training, technical support, setup, shipping and other necessary services.  We worry about the technology so you don't have to.

QOLPOM® Hub Kits are available in four (4) unique, easy to use, and targeted configurations for indication-specific care plans and individuals of all ages.

All Packages come with the basic items listed below

  • My HealthPoint Dashboard
  • Entra eListener App
  • QOLPOM Hub App
  • QOLPOM Hub Tablet
  • Activity Tracker
  • Blood Pressured
  • Weight Scale
  • Thermometer
  • Pulse Oximeter
  • Docking/Charging Station
  • Carry Case
  • 2 year Warranty
  • Ground Shipping to the Cont. US
* Device photos for reference and may be subject to change.
Cardio Kit

(Heart Health and Lifestyle)
Package includes QOLPOM-Care Kit, along with the item/s listed below:
  • ECG (Electrocardiography)
+ Additional options available - please contact us about pricing
Diabetes Kit

(Glucose Monitoring and Diabetes Management)
Package includes QOLPOM-Care Kit, along with the item/s listed below:
  • Glucose Meter
  • Test Strips, Qty:100
  • Lancets, Qty:1
  • Control Solution, Qty:100
+ Additional options available - please contact us about pricing
Pulmonary Kit

(COPD, Asthma, Spirometry and Inhaler)
Package includes QOLPOM-Care Kit, along with the item/s listed below:
  • Spirometer
  • Inhaler Sensor
+ Additional options available - please contact us about pricing
Available Add-On Options
  • Add Temp or Pulse Ox to any kit
  • Add ECG to any kit
  • Add Glucose meter & supplies
  • Add Spirometer to any kit
  • 1GB Video Plan
  • 2GB Video Plan
  • 3GB Video Plan
  • Replacement
  • Storage Fee
Medication Dispensing Service Technical Support

Medication Dispensing Service technical support

Simplify your medication regimen with Philips Medication Dispensing Service. Our program makes it easy, and if you need help, we’re always here to assist you. 

How to use your Medication Dispensing Service

Here’s where you’ll find step-by-step guidance for setting up and using your medication dispenser. 



Learn where to set up your dispenser and how to connect it.


Loading medication

Once you have your doses ready to go, learn how to load the dispenser. Read how to load medication


Organizing medications

Here’s how to plan your medication regimen and dose out your medications. 


Changing medication

Here’s what to do if you have to change medication that’s already in the dispenser. Read how to change medication or review medication.

Troubleshooting tools

If you are experiencing a technical issue with your Lifeline Medication Dispensing Service, the information here can help you identify the problem and find a solution.


Lost medication schedule

If you’ve lost your medication schedule, here’s how to reschedule it. View how to reschedule your machine.


Machine error: service message

If you’re getting a “machine error: service” message, it could be caused by one of the following three issues.

Modem error

View how to fix a modem error.


Display messages

Here’s how to interpret messages that may appear on your dispenser’s display screen.            

Depleted battery

View how to fix a depleted battery.